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SALON COORDINATOR

Hiring a current student or recent grad looking to get into the Industry. We are an award winning skin care boutique located in Braintree, Ma.  We are willing to train the right individual to go into the rooms.

This place is for you if you’re passionate about beauty, value balance, and live for self-care. You’re trend-savvy, solution-focused, organized, positive and always growing. Your energy uplifts others, and you love helping people feel their best.

INTENTION: To provide the highest level of guest service, professionalism, and business skill through exceeding the expectation of every client, team member, & executive team member.

PRIMARY RESPONSIBILITES:

• Represent Glow by employing a welcoming manner in receipt of phone calls & in person.
• Ensure the highest level of guest service for increased productivity.
• To continue education and improve skills on all product lines and procedures.
• Responsible for maximum guest satisfaction, guest retention, and new guest recruitment.
• Achieving sales goals & supporting the team in attaining goals.
• Participate in all events, functions & meetings.
• Utilize & maintain guest database for phone calls, mailings, & events.
• Become proficient in answering phones, salon software, scripts and services offered.
• Ensure consistent experience & efficient service to all guests.
• Learn & continually educate yourself on all product knowledge.
• Promote & utilize product knowledge.
• Continue education on sales, and business skills.
• Communicate all guest challenges to management team within 24 hours.
• Ensure all marketing tools are used efficiently and effectively within given time frame.
• Present a positive attitude toward company, product, & staff.
• Lead by example providing guests with prebooking, offering referral cards, promoting events, & product, as well as passing out of business cards.
• Become proficient & service guest by performing Value Added Services.
• Perform designated housekeeping duties as listed in the daily book.
• Present a well-groomed, fashionable appearance in dress, hairstyle & makeup, positive and attractive image.
• Know all pricing & service policies.
• Adhere to all company policies & procedures set forth in the Employee Handbook.
• Perform any other relevant duties or tasks to support us, our Front Desk staff and employees.