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The 1,054-room luxury hotel in the Boston, is the most significant hotel project in the city for the last forty years. The property features seven outlets for drinking and dining, a signature spa, fitness center, and rooftop pool. It boasts more than 100,000 square feet of meeting and event space, and caters to the most discerning clientele.

Job Description

To provide quality, professional services to guests and use professional skills to meet the individual needs of each guest serviced. Ability to prescribe the appropriate regimen of nail products and services for each guest.

Responsibilities

• Provide the very highest quality in terms of treatment and professional concept.
• To work as part of the Spa therapy team to consistently provide the highest possible standard of treatment, creating a sensory journey for guests helping them to rest, relax and regain a sense of balance and harmony in their lives.
• To begin and end treatments at the published time and ensure correct procedures of all treatments are being followed at all times.
• Ensure all equipment and lines etc. are fully stocked on a day to day basis in your treatment room.
• Ensure all inventory levels are accurate so that you are prepared for your day.
• Ensure all guests depart with a completed prescription form after each and every service.
• Strive to consistently meet retail sales goals per day / week / month.
• Ensure all professional stock is being used in compliance with the PAR levels to assist with reduction in product waste.
• Responsible for setting up the nail stations and pedicure thrones according to procedures, and dispose of laundry on a timely basis.
• Relay with confidence product and service benefit to guests.
• Maintain a professional, neat and organized appearance according to Omni Boston Seaport standards.
• Respond swiftly and effectively in any emergency or safety situations. Ensure a safe working and guest environment to reduce the risk of injury or accident.
• Attend all required department trainings and meetings.
• Perform any other duties required by management.

Qualifications

• Must possess current State Cosmetology License.
• Ability to stand for several hours.
• Must be extremely customer focused.
• Must have a flexible schedule including evenings, weekends, and holidays.
• Customer service oriented, ability to multi-task, detail orientation, and excellent organizational skills needed.
• Must be willing to work flexible hours as needed during busy times and high-profile events, including nights, weekends and holidays.
• Highly developed customer service skills; possessing a friendly approachable demeanor and strong problem-solving abilities, with a keen eye for detail.
• Proven ability to engage guests at all levels. Must be passionate about providing warm, engaging and personalized service.
• Candidate must be able to work in a fast-paced environment and be able to handle multiple priorities.
• Must possess the ability to handle stressful and busy hotel operations. Ability to maintain a positive and professional demeanor and composure at all times.
• Must have the ability to report to work on time and when scheduled.
• Must have the ability to stand and/or walk for extended periods of time.
• Must meet standards of appearance and maintain a high level of personal hygiene at all time.
• Clear, concise written and verbal communication skills. Candidate must be comfortable speaking to guests. Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management, and co-workers.

ENVIRONMENT & PHYSICAL REQUIREMENTS:
• Interior of the hotel and spa with exposure to extreme temperature.
• The ability to stand/walk for extended periods of time.
• The ability to bend, reach and lift and carry up to 20 lbs.
• Exposure to hazardous cleaning chemicals.