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Reports to: Lead Massage Therapist, Spa Manager, Spa Director, General Manager, and all Owners

Job Summary:  

The Massage Therapist administers professional massage and body treatments to our guests. They must have a thorough knowledge of numerous massage modalities, possess a general understanding of body treatments and be willing to train in our spa’s specific massage and body treatment offerings.  They must possess excellent communication skills and be able to learn the product and service knowledge necessary to effectively provide wellness solutions to meet the needs of our guests. 

Duties and Responsibilities:

• Be on time for your shift, 30 minutes prior to each appointment and perform services within the appropriate time allotted for the service
• Proper uniform, name tag and shoes; Makeup, hair off face, minimal jewelry.
• Be flexible with your schedule, supporting the needs of the spa.
• Responsible for calling in to check on proper appointment times.  Never leave your shift before checking to see if anything has booked in.
• Provide consistent professional massage and body treatments in accordance with spa protocols and accepted certification practices.
• Effectively inform and educate our guests about specific wellness concerns.
• Properly care for equipment and use proper amounts of product to assist with cost controls.
• Keep room clean; take down laundry; put returning laundry away; empty trash; let manager or asst manager know if any equipment has problems.
• Have complete knowledge and understanding of all services and products offered; sell and upsell products and services to clients.  Advise Manager or Assistant Manager if any supplies are low.
• Uphold the standards of sanitation and sterilization as directed by law and the spa’s policies and procedures.
• Perform prep work, properly clean and restock room as required.
• Communicate to management any and all occurrences involving staff or guests in the spa that require attention.
• Actively promote the spa, treatments, services and retail, as well as programs, promotions and/or discounts available.
• Handle guests’ questions and concerns professionally and courteously.
• Provide accurate, appropriate and immediate responses to all requests by guests.
• Possess the ability to work without direct supervision.
• Maintain a positive attitude and contribute toward a quality work environment.
• Regularly attend, participate in and support training and staff meetings for the spa.
• Assist in all areas of spa operation as requested by management.
• Build your own clientele by inviting clients back and passing out business cards.

Position requirements:

• Must be enthusiastic and possess excellent customer service skills.
• Enjoy working with people and possess a friendly and outgoing personality.
• Excellent communication and listening skills, as well as problem solving skills.
• Must motivate other therapists and show enthusiasm about the business.
• Basic computer knowledge.
• Must be a team player/leader; be comfortable enforcing policies of Catania Hospitality Group.

Education and Experience Requirements:

• Must hold and maintain a current state license
• Must have liability insurance.

*Note* All duties and requirements stated are essential job functions.  This job description in no way states or implies that these are the only duties to be performed by the staff occupying this position.  Staff members may be required to perform other job-related duties by their supervisor.